Refund policy

Exchanges and Refunds

We do not offer exchanges or refunds on any purchased item purchased. The only exception would for an exchange ONLY would be if you received a damaged item.

To be eligible for an exchange we must be informed immediately about the damaged item and it must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Please note that if you must contact us no later than on the SAME day the item is receive, anything received later will not be accepted.

To start a return, you can send us a message on the "Contact Us" page. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues

To avoid any issues please make sure to inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

If you receive a damaged or defective item and do not contact us immediately on the day you receive it we will NOT be able to refund or exchange it for you. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Shipping

We currently only provide shipping inside Kuwait and are looking to expand in the near future.